Technology has become a powerful tool for a business. Because of this technology, online customer reviews have become a powerful source of information. According to INVESP, 90% of consumers read online reviews before visiting a business. Additionally, 88% of consumers trust online customer reviews as much as personal recommendations. These are very high statistics when it comes down to the importance of your online reputation. It seems that online customer reviews offer more credibility than anything else. And it makes sense. The longer the list of satisfied customers online reviews are, the more credible your business is.
As a result, your business’ top priority should be your online presence. Websites such as, Yelp and Google+ have been more established where consumers can review your business, However, other platforms, such as, social media, also give the option to leave reviews. Whether that be in comments, video testimonials, or “tags”/”mentions” on their own profile, the review is bound to be posted somewhere. Therefore, it’s important to take these reviews seriously, as most consumers will only do business with your company after reading positive experiences.
Managing Your Online Customer Reviews
Though you can’t force customers to write positive reviews, there are a few things you can do to help your online reputation:
- Walk the Walk & Talk the Talk – Make sure you are practicing what you preach! You must do everything in your power to make your customers happy and EARN the positive feedback that customers will write online. By preventing bad experiences, you’re also preventing negative online customer reviews. Customer Service and Professionalism go a long way!
- Respond to Negative Reviews – Nobody is perfect, including you. If a customer had a bad experience, this is your moment to shed some light on what happened and try to fix the situation professionally. Show that you care, that you are willing to fix any mistakes that happened. By doing so, you are proving that customer satisfaction is of utmost importance to you and you’ll do anything you can do to make your customers happy!
- Show Pride in your Positive Reviews – Don’t be afraid to show off those positive reviews! Re-post them on your social media or share video testimonials on your website. By doing so, you’ll boost the effect of the review and extend its reach. Also, don’t forget to reply to those positive reviews. Show your appreciation and professionalism.
We would personally like to take this moment to thank our tenants, guests, and all of our other clients for the amazing reviews of Empire Executive Offices, both in Fort Lauderdale and Miami! It’s always a pleasure to lend a helping hand. Whether that be for conference room reservations, virtual offices, or office space. We want your business to grow and succeed! Below are a few reviews we are exceptionally proud of and makes us strive for better each and every day:
“I would definitely recommend Empire executive offices. The location in Fort Lauderdale is great, however what truly differentiates Empire from other office rentals is the exceptional staff that continuously go above and beyond and the amenities they provide. You are not just renting an office, you are getting great camaraderie with the people who work here. They are aware that we spend more time at work than we do at home, and in turn make it a great place to come to. Their amenities and activities are a cut above the rest. Great office spaces, conference rooms, kitchen and break area, etc. If you are in need of renting an office space, I highly suggest stopping by and seeing all they have to offer.” – Vanessa V.
“I am have been a tenant at this amazing office and I can honestly say I am beyond satisfied. This office has features and perks that have allowed me to grow my law practice quickly. The secretary and administrative staff are amazing and helpful. I am 120% satisfied and I intend to remain a tenant for a very long time. The conference rooms are beautiful and window views of the Fort Lauderdale Skyline are mesmerizing. The Empire team makes you feel like you are a part of a family and does everything they can to try and help your business. Blown away by the professionalism of this office. I am so lucky to have found this office to hang my shingle. My clients love the office and are always impressed when they come to my consultations and meetings. Not to mention it is a central location and right in front of the courthouse. Absolutely 5 stars and beyond. #teamEmpire!!!” – Attorney Bijoux
“First time here and loved it. Very modern and professional. Loved the peace and tranquility that you feel as soon as you walk in. Will continue to use their conference rooms. Monica was awesome!” – Karem V.
“Great court reporter office. I have come here multiple times for depositions and it is always a pleasure. Very nice office and staff.” – Bruce B.
“This is a very clean and professional office space. The assistant was quite helpful as well. :)” – Jordann W.